Privacy & Terms

1. Introduction

Welcome to Lightbeam Courier. This Privacy Policy explains how ITM Partnerships Ltd. operating as Lightbeam Courier ("we", "us", or "our") collects, uses, and protects your personal information when you use our website (www.lightbeamcourier.com) and mobile applications (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

Personal Information

When you use our Service, we may collect the following personal information:

• Full name and contact information (email, phone number)
• Delivery addresses (pickup and delivery locations)
• Payment information (processed securely through our payment processor)
• Account credentials and preferences
• Business information (for Store Partner accounts)

Usage Data

We automatically collect information about how you interact with our Service, including:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Referring website and search terms used
• Delivery tracking and order history

Location Data

With your permission, we collect and process location information to provide delivery services, calculate pricing, optimize routes, and improve our Service. You can enable or disable location services through your device settings.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic Service functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our Service
• Security Cookies: Protect your account and data

You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Our Analytics & Tracking Tools

We use the following tracking technologies on our website:

• First-Party Analytics: We collect usage data (pages visited, session duration, device type, browser, referrer) directly into our own secure database to understand how visitors use our Service.
• Meta Pixel (Facebook Pixel): We use the Meta Pixel, a tracking technology provided by Meta Platforms, Inc. This tool collects data about your visit (pages viewed, actions taken) and sends it to Meta to help us measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram. Meta may use this data in accordance with their own Data Policy. This may constitute a "sale" or "sharing" of personal data under CCPA. You can opt out via Facebook Ad Settings or the Digital Advertising Alliance opt-out tool.

3. How We Use Your Information

We use your information to:

• Provide and maintain our delivery services
• Process orders, payments, and refunds
• Send order confirmations, tracking updates, and delivery notifications
• Communicate with you about your account and support requests
• Improve our Service through analytics and feedback
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our Terms
• Send promotional communications (with your consent, opt-out available)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our Service (payment processors, analytics, customer support)
• Delivery Drivers: Limited information necessary to complete your delivery
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information for monetary compensation. However, the use of Meta Pixel on our site may constitute "sharing" of personal data with Meta for cross-context behavioral advertising purposes, which may be classified as a "sale" under the California Consumer Privacy Act (CCPA). California residents may opt out of this — see Section 12 for details. All other service providers (such as payment processors and our delivery platform) receive only the data necessary to operate our Service.

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission and secure storage systems. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Usage data is generally retained for shorter periods unless required for security or Service improvement.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, contact us at support@lightbeamcourier.com

8. International Data Transfers

Your information may be transferred to and processed in Canada or other countries where data protection laws may differ from your jurisdiction. By using our Service, you consent to the transfer of your information to Canada and other countries. We ensure appropriate safeguards are in place to protect your data.

9. Children's Privacy (COPPA)

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We do not require age verification beyond self-disclosure at registration, but we strictly prohibit use of our Service by anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@lightbeamcourier.com and we will promptly delete that information from our records.

10. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale/Sharing: Our use of the Meta Pixel may constitute "sharing" personal data for advertising purposes under CCPA. To opt out, visit Facebook Ad Settings or email us at support@lightbeamcourier.com to request removal.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, contact us at support@lightbeamcourier.com. We will respond within 45 days.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data on the basis of contract performance, legitimate interest (analytics and fraud prevention), and consent where required.
• Right of Access: Request a copy of your personal data we hold.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data where no legal basis for retention exists.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw at any time.

To exercise your GDPR rights, contact us at support@lightbeamcourier.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: