Accessibility Statement

Last Updated: June 2025

Our Commitment

Lightbeam Courier Ltd. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

WCAG 2.1 Level AA Target

We aim to conform to the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA, which provides clear guidance on how to make web content more accessible.

Accessibility Features

Keyboard Navigation

All functionality available via keyboard

Screen Reader Support

Compatible with NVDA, JAWS, VoiceOver

Skip Links

Skip to main content functionality

Alt Text

Descriptive text for all images

Color Contrast

High contrast ratios for readability

Focus Indicators

Visible focus states for all elements

ARIA Labels

Proper labeling for interactive elements

Semantic HTML

Proper document structure and landmarks

Conformance Status

Partial Conformance

We are working towards full WCAG 2.1 Level AA compliance. While we have implemented many accessibility features, we continue to identify and address areas for improvement.

A partial conformance status means that some content may not yet fully meet all accessibility standards. We are actively working to resolve any known issues and welcome feedback from users to help us prioritize improvements.

Technical Requirements

This website is designed to be compatible with the following assistive technologies and browsers:

Assistive Technologies

  • • NVDA (Windows)
  • • JAWS (Windows)
  • • VoiceOver (Mac/iOS)
  • • TalkBack (Android)
  • • Dragon NaturallySpeaking

Browsers

  • • Chrome (latest)
  • • Firefox (latest)
  • • Safari (latest)
  • • Edge (latest)
  • • Mobile browsers

Known Limitations

Despite our best efforts, some content may not be fully accessible. We are working to address the following known issues:

  • Some third-party embedded content (e.g., YouTube videos, external maps) may have limited accessibility features controlled by the third-party provider.
  • PDF documents and other downloadable files may not be fully accessible. We are working to provide accessible alternatives.
  • Some legacy pages may not yet include all accessibility improvements. We are systematically updating all content.

Feedback & Contact

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

We try to respond to accessibility feedback within 2 business days. If you require immediate assistance, please call our support line.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you may escalate your complaint to:

Lightbeam Courier Ltd.

Attention: Accessibility Compliance Officer
Email: accessibility@lightbeamcourier.com
Phone: 1 (877) 931-1771

Assessment Approach

Lightbeam Courier assessed the accessibility of this website by the following approaches:

  • • Self-evaluation using automated testing tools (Lighthouse, axe DevTools)
  • • Manual testing with keyboard navigation
  • • Testing with screen readers (NVDA, VoiceOver)
  • • External accessibility audit (planned)
  • • User feedback and testing with people with disabilities (ongoing)